At Fylera, we are committed to providing high-quality laser cutting machines and ensuring a smooth shopping experience. This Refund & Return Policy explains the conditions under which you may request a return, refund, or exchange of products purchased from our website.
You may request a return or refund if:
The product is defective, damaged, or not functioning as described
The wrong product was delivered
The return request is made within 30 days of receiving your order
Products must be returned in their original packaging with all accessories, manuals, and documentation included.
To initiate a return, please contact our customer support team:
Email: support@fylera.com
Phone: (657) 208-2219
Include your order number, product name, and reason for return in your request. Our team will provide instructions for returning your product safely.
Once we receive and inspect the returned product:
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method used for purchase
Shipping costs are non-refundable unless the return is due to a Fylera error (e.g., defective product or wrong item delivered)
If you prefer an exchange for a different model of Fylera laser cutting machine, please contact our support team. Exchanges are subject to product availability.
Certain items cannot be returned, including:
Products damaged due to misuse or improper handling
Customized or special-order laser cutting machines
Products returned without original packaging or accessories
Customers are responsible for return shipping unless the return is due to a Fylera error. We recommend using a trackable shipping service to ensure the product reaches us safely.
Fylera may update this Refund & Return Policy to reflect changes in our practices or legal requirements. The updated version will always be available on this page.
For questions about this Refund & Return Policy or assistance with a return or exchange, contact Fylera at:
Email: support@fylera.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA
